[PetMax]

This lady comes in my store yesterday and bought a sm yellow tang, of which ive had for over 3 weeks and was doing great.

She comes in today, with the fish, and water in seperate bag for me to test.

Water sample is OFF the charts in nitrates/ammonia.

So, the first question i ask is, when was the last time a water change was done.

Lady looks at me confused and said never.

I ask her how long shes had the tank. she says almost a year.

Its a 55g, with some misc damsels, clowns, and i think she said another sm tang.

I ask her if she was kidding, and she tells me that she didnt know you had to change the water in saltwater and asked me how would she put the salt back in afterwards.

First off, im blown out of my mind that these fish are still even alive. apparently, the only water that went into the tank was tap water when the water level got low.
I proceed to tell her what she needs to do, and how to mix salt for her water changes. of course she Refuses to do so, because apparently her husband knows everything and im just a nobody that knows nothing and still demands me to refund her money on this fish.

So i kindly remind her that if my recommendations are not followed, i cant guarantee any fish and that it states that on the warrenty info on the reciept.

SO, i managed to piss off one customer by doing absolutely nothing. Im telling you, this lady was IRRATE!

TRUE story.

and hell, if i told you some of the stuff that goes on here in redneckville, you guys would think i was crazy!