I never heard of Aqua Giant, but it sounds terrible.
The reason the eyes are cloudy and things are bad is that this AquaGiant of yours SUCKS, being run, apparently, by clueless boobs who have no business being in the fish business.
Is this a chain store? If so, then that answers your question. The Chain Store model doesn't work very well with petshops, since it's too difficult to find any employees who have a clue and will work for cheap.
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