Ok... they aren't even responding to my e-mails now. I'm going to have to dispute the charge with american express. I dont want to do that as it's always easier to settle things directly with the merchant, but they aren't giving me much choice right now. It's not even about the $4, it's the principle of the thing.
Unless anyone has any other suggestions?
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29 Gallon tank
~6 Long Finned Black Tetras
~3 Bosemani Rainbows
~10 Serpae Tetras
55 Gallon tank - Planted
~2 Pearl Gouramis
~2 Platys
~16 Neon Tetras
~6 Glo Light Tetras
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